Mozabrick is committed to making your shopping experience a success.
A customer can cancel an order during the first 60 minutes after purchase. Customer cancellation will be reflected as a refund during the next 5 days, depending a lot on the customer bank.
An order cannot be cancelled after 1 hour. If a customer requests a cancellation, our team will do all possible, however, we are not obligated to do it. On this case, the customer will have to wait to receive the product and make a return under our return policy.
Our customers have the right to request a refund / return the product within 30 natural days. This term will expire after 30 natural days from the day the product has been received by the customer.
We will only provide you with a refund once we receive the product returned to us, and our team ensures it is unused and in resalable condition.
We may choose to offer a partial refund of the value of the product in exchange for the customer keeping the item, therefore avoiding possible shipping and customs costs.
WHAT IS THE RETURN PROCESS?
- Please send an email to firstname.lastname@example.org along with a photo of the products you are returning.
- Once approved, we will provide you with a return merchandise authorization number and mailing information.
- Ensure your return is well packaged.
- Please mark your RMA number clearly on the outer packaging of your parcel.
- Use an insured tracking delivery service to ensure your parcel reaches us safely.
- Send a follow up email with your tracking information to email@example.com.
CONDITIONS TO APPLY FOR A CHANGE OR RETURN:
- No refund requests will be accepted after 30 natural days for any reason.
- No refund requests will be accepted before your items are delivered.
- Shipping costs are the customer's responsibility.
- We'll refund only to the same payment method from where the customer originally pays.
- Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.
- Items that are opened, damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
- After we sent the refund confirmation to the customer, the refund can take between 2 to 7 business days to be reflected on your account statement.
To exercise the right to change or return the product, you have to contact us via e-mail at firstname.lastname@example.org.